Course Overview

This five-day programme provides participants with the essential knowledge and competencies required to lead, manage and support high-quality healthcare services. It focuses on modern healthcare leadership, health system management, patient-centred service delivery, operational excellence and regulatory compliance. Participants will explore managerial best practices, workforce planning, quality improvement and strategic resource allocation to enhance healthcare performance and outcomes.

Health Care Management

Who Should Attend

• Hospital and clinic administrators

• Healthcare department leaders and coordinators

• Public health officials and policymakers

• Medical practice managers and healthcare supervisors

• Nursing leaders and allied health managers

• Professionals transitioning into healthcare management roles

Objective

• Understand healthcare systems, service delivery models and operational structures

• Apply healthcare leadership principles and people-management strategies

• Design and manage high-quality care pathways centred on patient safety and experience

• Implement governance, compliance and regulatory requirements in healthcare settings

• Apply strategic planning and performance measurement in healthcare organisations

• Lead service improvement, digital health adoption and innovation initiatives

• Strengthen communication, teamwork and stakeholder management in healthcare environments

• Manage healthcare resources, risks and change effectively

Course Outline

— Understanding Healthcare Systems & Leadership

• Healthcare system models, delivery structures and governance

• Role of healthcare managers and leadership responsibilities

• Patient-centred care philosophy and ethical healthcare delivery

• Communication and leadership behaviours in healthcare teams

Please select from the following related topics and courses, based on your specific needs or interests. You are welcome to combine elements from these options to create a customized 5-day, 2-week, or 4-week program

— Healthcare Operations & Quality Management

• Healthcare workflows, service pathways and operational planning

• Clinical and administrative process improvement principles

• Quality and patient safety systems, standards and accreditation

• Incident reporting, risk management and patient safety cultures

— Healthcare Finance, Resources & Technology

• Healthcare budgeting, cost control and resource allocation

• Procurement and supply chain management in clinical settings

• Digital health tools, telemedicine and electronic health records

• Data-driven decision-making and health informatics

— Strategy, Policy & Change in Healthcare

• Healthcare strategy development and implementation

• Public health policy, regulation and compliance requirements

• Managing change and innovation in healthcare systems

• Action planning and service improvement presentation

— Workforce Management & Service Excellence

• Staffing, workforce planning and skills development in healthcare

• Managing multidisciplinary and clinical support teams

• Patients experience improvement and service excellence frameworks

• Performance management, motivation and accountability in healthcare.

Course Overview

Senior professionals today operate in an increasingly complex business environment where strategic agility, cross-functional expertise, and commercial insight are essential. This intensive 5-day course is designed to equip experienced leaders with a comprehensive, enterprise-level view of business management spanning strategy, operations, finance, innovation, and leadership.

Participants will strengthen their ability to drive performance,manage change, and align organisational efforts to deliver sustainable results. This course bridges high-level strategic thinking with actionable business practices, preparing professionals to lead with vision and impact in senior-level roles.

ADVANCED BUSINESS MANAGEMENT FOR SENIOR PROFESSIONALS

Objective

By the end of this course, participants will be able to:

• Apply strategic thinking to business challenges and opportunities.

• Align organisational functions to achieve enterprise-wide objectives.

• Make informed decisions using financial and performance data.

• Lead operational excellence and drive continuous improvement.

• Build agile teams and foster innovation across departments.

• Manage risk, complexity, and change in dynamicenvironments.

Course Outline

— Strategic Business Leadership

• Understanding the evolving role of senior leaders in modern business

• Strategic thinking and enterprise-wide decision-making

• Aligning business goals with market trends and competitive forces

• Balancing short-term performance with long-term growth

Please select from the following related topics and courses, based on your specific needs or interests. You are welcome to combine elements from these options to create a customized 5-day, 2-week, or 4-week program

— Financial Intelligence for Business Leaders

• Interpreting financial statements and performance indicators

• Budgeting, cost control, and capital allocation at the strategic level

• Evaluating investments and ROI across business initiatives

• Enhancing financial transparency and accountability

— Innovation, Growth & Organisational Agility

• Fostering innovation and embedding a growth mindset

• Business model evolution and adapting to changing markets

• Managing cross-functional collaboration and agile teams

• Scaling operations while maintaining control and flexibility

— Change, Risk & Leadership in Complexity

• Leading change initiatives and managing transformation

• Identifying and mitigating strategic and operational risks

• Communicating vision and engaging stakeholders in change

• Strengthening leadership presence in complex environments

— Operational Excellence & Process Optimisation

• Driving efficiency and effectiveness across departments

• Improving service delivery, quality, and customer experience

• Performance measurement and process improvement frameworks

• Integrating digital tools to streamline operations